Privacy Policy

Last updated: October 23, 2026

This Privacy Policy explains how Paws Interactive Hub (BN: 9749144)> ("we", "us", "our") collects, uses, and protects your personal information when you use the Handwork platform (the "Service"). By using the Service, you consent to the practices described below.

1. Information We Collect

We collect the following categories of information:

• Account information: your name, email address, and password.
• Verification information: your phone number and email address, used to verify your account. Bank account details are collected only if you are a worker receiving payouts.
• Location information: your device location, used to match you with nearby workers and clients.
• Communication content: messages you send through the Service.
• Transaction information: records of payments, subscriptions, tokens, and escrow activity.
• Usage data: technical details such as device type, browser, and IP address.

2. How We Use Your Information

• To create and manage your account.
• To verify your account and prevent fraud.
• To connect clients with workers and facilitate secure payments.
• To send transactional and account-related communications.
• To improve, maintain, and secure the Service.
• To comply with legal and regulatory obligations.

3. Legal Basis for Processing

We process your information on the basis of your consent, the performance of our contract with you, our legitimate interests in providing and securing the Service, and compliance with legal obligations.

4. Third-Party Service Providers

We may share your information with trusted third parties who help us operate the Service, including payment processors (Paystack, Stripe, Paddle) and communication providers (Robase). These providers only process your information to perform services on our behalf and are bound by confidentiality obligations.

5. Data Sharing

We do not sell your personal information. We do not display your contact details (such as phone number or email) publicly on the Service. We only share information as described in this policy, with your consent, or as required by law.

6. Data Security

We implement industry-standard technical and organizational measures to protect your information, including encryption of sensitive data at rest. However, no method of transmission or storage is completely secure.

7. Your Rights

Subject to applicable law, you have the right to access, correct, delete, or export your personal information, and to withdraw consent where processing is based on consent. See our Data Collection & Management page for details.

8. Data Retention

We retain your information only for as long as necessary to provide the Service and comply with legal obligations. Specific retention periods are described in our Data Collection & Management page.

9. Children's Privacy

The Service is not intended for individuals under the age of 18. We do not knowingly collect information from minors.

10. Contact Us

If you have questions about this Privacy Policy, contact us at hello@handwork.app.